Glean Reviews & Product Details

Glean has the centralized search access across SharePoint, Teams, Outlook emails, our document 360 knowledge base, Figma, Aha dashboard, and ADO.

It really works as layer on top of the documentation tools, but not replacement. As a technical writer, after using glean i feel like it provides better documentation content quality because content is actively searched and reused. If we are searching for any clarification or additional content request it provides the right answer rather than forcing user to browse the knowledge base.

Its agent capabilities opens the more possibilities for doc driven assistants. ALso it having strong discoverability for published documentation so it reduce the repeated question from the users. Review collected by and hosted on G2.com.

I wish to have an easy way to flag the deprecated or outdated content directly from the searched result. Also i found one issue if i am connecting the vpn, sometimes it slow me down when i just want an quick answer. I found that still some of the documentetion tools integration are still evolving so the overall experience is not fully seamless yet. Review collected by and hosted on G2.com.

I like Glean because it's fast, easy, and generally accurate. It's impressive that it integrates data from different systems that previously didn't talk to each other, like Salesforce, Slack and Google Workspace, and combines it with public information on the internet. It really does seem to understand our business, and I haven't seen it hallucinate. During the initial setup, even though I wasn't directly involved, it seemed pretty good except for a small issue with the Slack connector, but overall, it's been great. Review collected by and hosted on G2.com.

I find it a little bit challenging to stand up an agent. I'd also love to understand how to take it to the next level to have the agents act autonomously and independently, like updating fields on our Salesforce. I'd also love to see it connects with LinkedIn Sales Navigator. It might do these things, I'm just not aware of it yet. Review collected by and hosted on G2.com.

Glean makes finding answers effortless, I can ask natural questions and get direct, trustworthy summaries without hunting across SharePoint, Outlook, Teams, and docs. It consistently surfaces the right context, which saves me time and reduces back‑and‑forth with teammates. Review collected by and hosted on G2.com.

Glean delivers strong value, but better transparency, finer controls over sources, and smoother sharing would make it feel faster and more trustworthy for complex or high‑stakes work. Review collected by and hosted on G2.com.

I like that Glean is connected to company data. I like the model picker and how I can switch between Anthropic, Google, and OpenAI models. Review collected by and hosted on G2.com.

I think that there is some room for growth in it taking action on behalf of the user. I know that's on the roadmap, though. Review collected by and hosted on G2.com.

the UI is easy to understand and the UX is also good, we integrated glean with slack and it does pretty good job, the performance is also good , it gives faster answers and the pricing is also good, Onboarding is aslo easy,, The AI Models are also good , gives faster replies. Review collected by and hosted on G2.com.

The models can be improved, current models are also good. Review collected by and hosted on G2.com.

I love that it pulls information straight from the company and integrates into Gemini. The interface is easy to use, and it also lets you filter through company resources. Review collected by and hosted on G2.com.

I haven't experienced anything that I don't like. Review collected by and hosted on G2.com.

I like that it can connect to many different kinds of data sources and reference them to answer my questions. It makes its response quality increase and helps keep everything centralized. Review collected by and hosted on G2.com.

It can take some time sometimes for it to response. Sometimes response times are slow. Review collected by and hosted on G2.com.

I like that it pulls together all of the relevant documents, data, and other resources customized for my permissions, as I am researching internal projects. Review collected by and hosted on G2.com.

The learning curve is a bit steep at first—you have to figure out how to word things to get the most out of Glean. But with time, it gets easier and starts to feel more natural. Review collected by and hosted on G2.com.

I use Glean for Slack and Confluence integration to get rich search results. It works okay and can query the most recent Slack messages and can trace or connect them with Confluence documents. Review collected by and hosted on G2.com.

I find it annoying that Glean requires an extra login. Even when I'm already authenticated in another app, Glean makes me authenticate separately. I'm also not happy with the overall search experience. Review collected by and hosted on G2.com.

I love how intuitive and easy to use Glean is, making my experience smooth and efficient. The ability of Glean to pull in specific resources and provide a comprehensive summary is incredibly handy, as it saves me time when accessing critical workplace knowledge. This feature allows me to quickly cross-reference and spot check for accuracy, ensuring the information I retrieve is reliable. Overall, Glean significantly improves my workflow by eliminating the need to sift through countless wiki pages and resources manually. Review collected by and hosted on G2.com.

Sometimes the search results don't get exactly what I need. Review collected by and hosted on G2.com.